Frequently Asked Questions
Enzyme Factor Collagen Plus
Enzyme Factor uses fish derived collagen which has much lower molecular weight compared to collagen from pigskin. This increased the absorption efficacy by 7 times.
Each bottle contains 100,000mg of collagen.
As of current, Enzyme Factor has yet to receive a halal certification. However, this supplement drink is formulated purely from fruits, vegetables, wild grass and seaweed. No ingredients are derived from animals.
Till date, there are no scientific evidence that explain which timing of the day is best for collagen intake. Enzyme Factor is a drink, not a medicine, so there is no need to take it at certain times of day for optimum efficacy.Â
Recommendation: Take it in the morning on an empty stomach to start your day on a healthy note! đ
Each bottle contains 3,480 Calories (145kcal/30ml*) and does not contain any fat or sugar.
Serving per intake: 30ml
We recommend for optimal freshness, that the contents be used within 30 days after opening the package. However, it is safe for consumption for up to 4 months.
We recommend that you keep it refrigerated once opened. If this is not possible (eg: traveling), ensure that it is kept out of direct sunlight and away from high heat.Â
Enzyme Factor is safe for consumption during pregnancy. However, we highly recommend you to consult your doctor first.
Sediment forms because of our patented fermentation process and the salting-out phenomenon due to the high-content of collagen and other ingredients. However, rest assured that this does not affect the drinkâs function or safety. Just shake the bottle a few times to dissipate the sediment.
Order & Shipping
Shipping is free on all orders.
You should receive a confirmation email with your order upon your payment. Otherwise, please contact our Customer Care Team at ask@elements.com.sg with your Name/Contact/Email/Order Number and we will get back to you within 3 working days.
Once your order has been handed over to NinjaVan, we will send an email to inform you of your tracking number. You may track your parcel status with the tracking number provided to you via www.ninjavan.co/en-sg/tracking.
*Please allow 24 hours to track your order
NinjaVan delivers within 1 to 3 working days, anytime between 9am â 10pm.
In the event a delivery attempt is unsuccessful due to the unavailability of the Recipient at the designated address, the Recipient will receive an email notice in relation to the failed delivery attempts. Ninja shall perform a 2nd and 3rd attempt to deliver said parcel. Pursuant to the 3rd failed attempt, Ninja shall return said parcel to the Sender and shall be deemed to have fulfilled its obligations and shall be fully entitled to the delivery fee for said parcel.
NinjaVanâs Customer Service
- Email: Support_sg@ninjavan.co or
- Phone: +65 6602 8271
- Between 9am to 10pm on a Working Day
We do not deliver to these areas.
Amendments or cancellations canât be made once you have confirmed payment.
For more assistance, you may contact our Customer Care Team at ask@elements.com.sg with your order number and we will get back to you within 3 working days.
Returns
We accept returns for damaged products purchased through our website. Should you receive a damaged product, please kindly email our customer service at ask@elements.com.sg within 3 days with the photo(s) from the date of delivery receipt and sales invoice.Â
Upon receiving confirmation from our customer service, please proceed to ship the product back to us after getting the email confirmation. All shipping fees shall be borne by the customer unless otherwise stated.
For the avoidance of doubt, a defect in the external packaging of the product shall not constitute a damaged product for the purposes of our return policy.
You may return your order(s)Â via post/courier directly.
- Pack the item(s) â securely wrapped
- Send your parcel using a traceable mode of delivery back to us at:
1004 Toa Payoh North #04-14, Singapore 318995 - Damaged products will be replaced (based on availability), otherwise, a refund will be processed via your original mode of payment. You will receive an email regarding your refund subsequently.
Itâs important that your return is sent to us via a traceable mode as weâll not be responsible for any lost mail sent through non-traceable mailing options.
We accept returns for damaged products purchased at our stores. Should you receive a damaged product, please kindly email our customer service at ask@elements.com.sg within 3 days with the photo(s) from the date of delivery receipt and sales invoice and we will advise you the steps thereafter.